Error when searching for pickup points and listing stores in the store locator
ID: 1118712
Backlog
Published on 10/17/2024
•
Last update on 11/12/2024
Summary
When searching for a pickup point in Logistics, the following error may occur:
An error occurred while loading the pickup points. Please reload the page.
Also in this same scenario, there is an impact on the webstore, which uses the Store Locator app to list its stores, then the list of stores will not be shown:
Simulation
On admin
- Access the list of pickup points in logistics: https://accountname.myvtex.com/admin/pickup-points;
- Enter a search term for the pickup point, like "West";
- Intermittently, the above error can occur, so the error message will be shown.
On webstore that uses Store Locator app
- Access the webstore;
- Go to the page to see all the stores;
- Intermittently, the stores will not load.
Workaround
As it occurs intermittently, you can try again in a few moments. You can also list all the pickup stores (from Logistics API), find it in the response, and then identify its id. Then add the id to the admin URL. For up to 1000 PUPs, you can use the "List pickup points" API. Above this number, use the "List paged pickup points" API (remembering to browse the pages):
