Amazon Order Status is not revised when reprocessing order on bridge
ID: 1119618
Backlog
Published on 10/18/2024
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Last update on 10/18/2024
Summary
Amazon orders that had some kind of error go to the bridge area with the error message and the status of the order at the time it was first processed. However, even if the status update on Amazon (like getting canceled) the bridge status remain the same. With that, if an order is reprocessed on bridge, it's status is no revised at the marketplace and it could cause errors of integrating orders with the wrong status.
Simulation
- Get an order with error on bridge;
- Check if it's status is cancelled on Amazon;
- Reprocess the order on bridge and check it is integrated successfully.
Workaround
N/A